When a young traveler between the ages of 5 and 14 is flying alone‚ our airline is dedicated to providing all the necessary support and care to ensure their journey is safe‚ comfortable‚ and enjoyable. We understand the importance of looking after our young passengers‚ and our team is here to assist every step of the way‚ from check-in to arrival at their destination.
If the child has any special needs or medical conditions‚ again‚ please be sure to let us know at the time you book
For the safety and well-being of your young traveler‚ we kindly ask that a parent or legal guardian accompany the child to our airport check-in counter. At this time‚ we will assist in completing the unaccompanied minor form‚ ensuring that all necessary details are in place for a smooth and secure journey.
A customer service agent will assist your child through the airport until they board the aircraft. Priority is always given to family’s and unaccompanied minors.
Once on board‚ our cabin crew or purser will take over to ensure a pleasant flight experience for your child.
If it’s a special occasion‚ be sure to let us know when booking so that we can celebrate together with our young flyer and make their journey memorable.
Children aged between 15 and 18 may choose to use the unaccompanied minors service‚ if they wish. However‚ ordinarily we assume they will not require it.
Drop off/Pick Up
Our customer service agent will stay in touch with you‚ the parent or legal guardian‚ to provide updates on the aircraft's departure and estimated time of arrival. To ensure smooth communication‚ please verify and provide us with the best contact phone number to reach you during your child's journey. Your peace of mind is important to us‚ and we are here to keep you informed every step of the way.
What is the fare for an unaccompanied minor?
Children above 2 years pay 75% of the adult fare
Skyward Express Building
Wilson Airport‚
P.O. Box 26314 - 00100‚ Nairobi‚ Kenya
Call Centre: 0709 786 000
Emergency Contact: 0740 410 700
Email: reservations@skywardexpress.co.ke
Feedback: feedback@skywardexpress.co.ke