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Ticket Terms and Conditions

The following are extracts of our Ticket Terms & Conditions from our General Conditions of Carriage

  1. All fares are Non-refundable.
  2. Reservation changes must be done via email 12hours prior to the flight departure time. If this is not done and the passenger doesn’t travel then the entire fare is forfeited.
  3. Change of reservation (Date & Time) is allowed at USD. 20 per person and if at the time of change the original fare is not available‚ the next available fare class will be applicable hence a fare difference will apply.
  4. Name changes allowed at a fee of USD.30 per person.
  5. Re-routing amendments allowed at USD.35 per person and if there’s a fare difference‚ passenger/s will be requested to top up.
  6. Check-in counter Opens 1hr 30mins prior to the flight departure time and Closes 40mins to the departure time.
  7. No-show tickets are Non-reusable and Non-refundable.
  8. At check-in‚ all Passengers are required to produce acceptable form of identification with a photograph i.e. National I.D card or Passport. For minors (below age of 18yrs) and infants (0-23months) a copy of either Birth Certificate or Birth Notification will be required.
  9. Baggage allowance is limited to 20Kgs per person (5Kgs hand luggage & 15Kgs checked-in luggage).
  10. Infants not paying for a seat‚ are not entitled to baggage allowance.
  11. Excess baggage will be charged at Kes. 350/- per kilo and will only be carried subject to space availability.
  12. Skyward Express reserves the right to change departure times or carrier when so required for operational‚ weather or safety reasons.
  13. Skyward Express is not responsible for any direct or consequential costs resulting from any delays to its services and particularly if a delay results in missing a connection to another carrier-domestic or international. Skyward express only guarantees a connection to another flight operated by Skyward Express.
  14. Skyward Express ticket is valid for 3 months from the first date of service.
  15. All firearms and/or ammunition must be declared at the check-in counter
  16. Skyward Express is a Non-Approved Dangerous Goods Carrier