Skip to Main Content


FAQS

1. How Do I Make A Booking?

Online: Click here

Our Call Centre: +254 709 786 000

Email: reservations@skywardexpress.co.ke

Our flights are available through a network of booking agents.

To finalize your booking‚ make a payment using a credit or debit card. If you prefer to use an alternative method of payment then please MAKE SURE YOU GO BACK TO YOUR BOOKING DETAILS AND FINALISE YOUR BOOKING

2. How Do I Manage My Booking(s)?

Once you have completed your booking‚ you can view your flight details using Customer Login button on our booking website. Just log in using your email address.

3. What Are The Payment Methods?

We accept most forms of payment including:

  • M-pesa Paybill No. 941283
  • Credit or Debit card
  • Cash

4. Where are your offices located? 

Skyward Express Building – Wilson Airport.

5. What kind of Identification do I need when flying?

A valid passport‚ your national I.D or Driving license for adults. Children/Infants traveling with us must have copies of their birth certificates or birth notification.

6. How much baggage am I allowed?

20kgs free luggage per adult inclusive of hand luggage. That is‚ 15kgs for check-in baggage and 5kgs for hand luggage. Any extra kg will be charged at 350kshs at the check-in desk.

Children are allowed 15kgs of baggage while infants do not get any baggage allowance.

7. What time does the check in counter open?

Check-in counters open 1hr 3omins before departure time and close 40 minutes to the departure time.

 

 8. Which airport do you fly out from?

We fly from Wilson airport. 

 9. Do you have offices in Nairobi CBD?

No‚ we do not have offices in the Nairobi CBD